Disclosure Statement

This Disclosure information is provided in accordance with the Financial Markets Conduct Act 2013, Amendment Regulations 2020 (Disclosure Regulations).

Freehold Express Limited (FSP265205) holds a license issued by the Financial Markets Authority to provide financial advice.

Freehold Express Limited provides advice and services to our clients about mortgages, life insurance and health insurance.
Our financial advisers provide financial advice in relation to home and rental property mortgages, life insurance and health insurance.

We only provide financial advice about products from certain providers.

• For mortgages we work with eight mainstream first tier banks such as ASB, BNZ & Westpac and twenty-one non-bank, or second tier lenders, such as Resimac, Pepper Money & Bluestone.
• For life insurance we work with four companies - AIA, Asteron, Cigna and Partners Life.
• For health insurance we work with Accuro, AIA and Partners Life.

In providing you with insurance financial advice we will only consider existing term life, trauma, income protection and health insurance policies (if any). We will not provide advice on existing whole of life or endowment products, so you will need to consult another specialist if you would like advice on those products.

For mortgages Freehold Express Limited and the financial adviser receive commissions from banks and lenders with whom we arrange mortgages. If you decide to take out a mortgage, the bank or lender will pay a commission to your financial adviser. The amount of the commission is based on the amount of the mortgage. For life insurance and health insurance, Freehold Express Limited and the financial adviser receive commissions from the insurance companies whose policies we put in place. If you decide to take out insurance, the insurer will pay a commission to Freehold Express and your financial adviser. The amount of commission is based on the amount of the premium.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance program annually by a reputable compliance adviser.

If you are not satisfied with our financial advice or the financial services provided you can make a complaint by emailing complaints@fhx.co.nz, or by calling 0800 66 66 61. You can also write to us at PO Box 651, CHRISTCURCH 8140 When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance and Financial Services Ombudsman Disputes Resolution Scheme.

The Insurance and Financial Services Ombudsman Disputes Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction.

You can contact the Insurance and Financial Services Ombudsman Disputes Resolution Scheme by emailing info@ifso.nz or calling 0800 888 202. You can also write to them at PO Box 10-845, Wellington 6143.

Freehold Express Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice.

We are required to:

• Give priority to your interests by taking all reasonable steps to ensure our advice isn’t materially influenced by our own interests
• Exercise care, diligence, and skill in providing you advice
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• Meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Services (these are designed to make sure we treat you as we should and give you suitable advice)

This is only a summary of the duties we have. More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz/