Disclosure Statement

This Disclosure information is provided in accordance with the Financial Markets Conduct Act 2013, Amendment Regulations 2020 (Disclosure Regulations).

Freehold Express Limited (FSP265205) holds a license issued by the Financial Markets Authority to provide financial advice.

Freehold Express Limited provides advice to our clients about mortgages, life and health insurance.

Shown below are the areas we can provide advice on.

We can only provide financial advice about products from certain providers.For mortgages we work with six banks.

We also work with the following twenty-four non-bank or second tier lenders.

Alpha First	AIA (Sovereign)	ASAP Finance	Asset Finance	Avanti Finance
Bank of China	Bluestone	Basecorp Finance	Bright Enterprise	Cressida Capital
DBR	First Mortgage Trust	Liberty Finance	Finbase	Funding Partners
HomeSec	Lock Finance	NZCU	Prospa	Simplify
Pepper Money	Plus Finance	Southern Cross	XE

Generally, we do not charge clients fees, expenses, or any other amount for the financial advice services we provide. There may be certain situations where a fee will be charged, such as working with a lender who does not pay us commission. If this applies to your situation it will be disclosed to you in advance. In addition, we may charge you the fees described below.

We may charge you a cancellation fee after you take out a loan or insurance via Freehold Express Limited and you repay or refinance the loan (in part or entirely) within three years or ifyou cancel the insurance within two years, and we are required to repay commission to the supplier. Whether a fee will be charged and the way it will be charged will be advised when the advice is provided to the client. This fee is payable within seven days of receiving the invoice.

We may also charge you a fee for time spent assisting you if you don’t proceed with an approved loan, if you engage directly with another broker or lender, if you fail to provide requested information, or if you provide false information. This fee is calculated at an hourly rate of $250 for work completed up to a maximum of $2,500. This fee is payable within seven days of receiving the invoice.

We charge a $5,500 fee for the Freehold Express Plan. A $500 prompt payment discount is available.

For life insurance and health insurance, and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Freehold Express Limited and your financial adviser. The amount of the commission is based on the amount of the premium.
For mortgages, Freehold Express Limited and the financial adviser receive commissions from the banks with whom we arrange mortgages. If you decide to take out the mortgage, the bank will pay a commission to your financial adviser. The amount of the commission is based on the amount of the mortgage.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a reputable compliance adviser.

We maintain registers of conflicts of interests, and any gifts or incentives we may receive. Freehold Express Limited monitors these registers and provides additional training where necessary. Freehold Express Limited performs an annual review of our compliance programme.

If you are not satisfied with our financial advice or the financial services provided you can make a complaint by emailing complaints@fhx.co.nz, or by calling 0800 66 66 61. You can also write to us at PO Box 651, CHRISTCURCH 8140 When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance and Financial Services Ombudsman Disputes Resolution Scheme.

The Insurance and Financial Services Ombudsman Disputes Resolution Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction.

You can contact the Insurance and Financial Services Ombudsman Disputes Resolution Scheme by emailing info@ifso.nz or calling 0800 888 202. You can also write to them at PO Box 10-845, Wellington 6143.

Freehold Express Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice.

We are required to:

• Give priority to your interests by taking all reasonable steps to ensure our advice isn’t materially influenced by our own interests
• Exercise care, diligence, and skill in providing you advice
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• Meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Services (these are designed to make sure we treat you as we should and give you suitable advice)

This is only a summary of the duties we have. More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz/

Freehold Express Limited (FSP265205) is the Financial Advice Provider.

You can contact us at:
Phone: 0800 66 66 61
Email: admin@fhx.co.nz
Address: 3/301 Lincoln Road, Addington, Christchurch 8024