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Privacy Policy

This Privacy Policy applies to your use of the Freehold Express Insurance website (Site).

The Privacy Policy provides information on how Freehold Express Limited (we”, “us”, “our”) uses and protects your information when you use this Site.

If you have any questions relating to this Privacy Policy, please do not hesitate to contact us on 0800 66 66 61 or admin@fhx.co.nz

  • your IP address
  • the date and time of visits to the Site
  • the number of, and pages viewed
  • the referring site (if any) through which you clicked through to our Site;
  • technical information on browser connections

This statistical information is anonymous and no attempt is made to identify users or their individual browsing activities. We simply use this aggregate data to analyse our website performance. E.g. which parts of the Site users are visiting, what content or services are most popular, and to measure the effectiveness of any advertising we may undertake.

Please email admin@fhx.co.nz if you don’t want us to retain or use your information. We will retain your information as provided by law and use your information to as necessary to meet our legal obligations and/or enforce agreements.

Information we may release

The personal information and any additional information obtained, (including medical and financial information) will be used by us, the insurer that you have selected, its subsidiaries, its officers, reinsurers and other companies for; processing on your insurers behalf, to calculate and administer the insurance you apply for, for servicing your insurance requirements and for the promotion of services to you.

If blood tests are required in connection to any insurance application, results will be provided to your general practitioner named in this application.

The information may also be used for statistical purposes provided that you are not identified.

The information may be disclosed by us or your insurer when we believe in good faith that disclosure is necessary where required or permitted by law, to protect our legal rights, or to investigate fraud or dishonesty.

Accessing your information

Under the Privacy Act 1993 you can ask to see any information we hold about you (we'll provide it as long as we have the information) and you may also ask us to correct any information that we hold about you.

You can review and update information that we hold about you by logging into our website with the credentials that you used to enter your information. Use your email address and if you have forgotten your password you can select “Forgot Password” to have your password emailed to you. We suggest that you store your logon credentials securely, change your password regularly, and that you don’t share them with other people.

Security

Any hard copy information is securely held by us at 3/301 Lincoln Road, Addington, CHRISTCHURCH and our Site is hosted by a New Zealand owned cloud service provider Net24 Your information is backed up every hour and protected by 128bit SSL encryption and firewalls.

We take all reasonable care to ensure that your information is secure but it is impossible to provide 100% surety of the same. Accordingly we are unable to accept liability or responsibility for any misappropriation or misdirection of electronic information from this Site.

Cookies

As is common practice this Site uses persistent cookies for the purpose of tracking Site usage and traffic. These cookies are placed on your browser and are intended to enhance your experience on our Site. Cookies do not read your hard drive or collect personal information.

You can opt out of these cookies by changing your preferences on Google Settings

Changes

If we change our Site privacy statement for any reason; these changes will be posted on this page.

By using this Site you accept the above terms and conditions.

Freehold Express Limited
Cnr Lincoln Road & Wise Street, Addington CHRISTCHURCH

Copyright © Freehold Express Ltd 2016